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FAQ

Frequently Asked Questions

Here you might find your answer already.

What is a user manual?

A USER MANUAL is a little booklet that is delivered with the NOVAER product. You can find it in the packaging. If it is missing then you can also download it on our website and we update it for you frequently. A lot of brilliant people at NOVAER trying their best to make it perfect but it won’t become a top selling book (definitely not) so we need your input for making it better. Feel free to contact us if you feel something is missing. Thank you very much!

Before you contact NOVAER
Question:
  • Have you read the user manual?
  • What information is needed before contacting NOVAER?
  • Where the data plate is located?
  • What information the data plate contains?

 

Applies to:
  • domestic appliances manufactured by NOVAER

 

Answer:

When contacting us, please have the following information to hand. You will find this information on the manufacturer’s data plate:

Data plate with model number, product number, serial number which is usually located on the side or backside of the appliance.

Can I fix my NOVAER product?

Please do not fix the product on your own. Please contact our distribution partner for details when your product stops working.

Who do I contact for technical support?

Firstly check your user manual that you had received with the product. Secondly we keep improving these user manuals so that you can always check on our website for the most updated version for a solution. If your problem can not be solved after checking these details then please contact our office in Germany. The email you can see on the left side of this page.

How do I clean my NOVAER product?

Please always follow the user manual which all contain cleaning instructions.

Do I have warranty on my product?

We follow national regulations for warranty claims. If you have questions you can always contact your closest distributor for NOVAER products.

How do I submit a warranty claim?

If you face any technical issues with your NOVAER product within your warranty claim period then please contact NOVAER in Germany directly under support@novaer.de.